DUTIES AND RESPONSIBILITIES:
• Receives guests, greets customers and answers questions regarding facility and
promotions.
• Oversees activities in Guest Services/Player’s Club, ensures record keeping is
maintained, inventory stocked and points applied appropriately.
• Assists in conducting on-site promotions. Coordinates efforts between
departments, displays literature, answers customer questions, and distributes
promotional items.
• Coordinates activities with affected departments, ensure communication is
maintained in a timely manner.
• Greets groups and processes applicable promotional items.
• Routes guests to appropriate personnel when presented with a question or
problem not completely sure of.
• Handles gaming coupons in accordance to established procedures.
• Responsible to ensure policies and procedures are adhered to and maintained.
• Analyzes and recognizes deficiencies or problem areas and provides solutions to
achieve desired results.

Benefits:
• Medical, Dental, & Vision
• Free $50,000 Life Insurance
• 401K Retirement Plan with up to 5% employer match
• Earn PTO Bi-Weekly- 19+ days per year
• Flexible Shifts
• Additional Pay $1 per hour on Weekends
• 13 Holidays- Double Pay

REQUIRED QUALIFICATIONS:
It is required the Guest Services Representative have a High School Diploma or G.E.D